Shipping Policy

EXPECT SHIPPING DELAYS 

Due to COVID-19, carriers (USPS & ASENDIA) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.

 

WE SHIP WORLDWIDE FREE SHIPPING!

• On US & CANADA
• QUALIFIES FOR STANDARD SHIPPING ONLY.
• EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.

 

PROCESSING TIME

• All orders are processed, verified, and shipped within 2-4 business days or sooner.
• BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.
• We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
• You can track your package using the supplied tracking number.

 

HOW LONG IS SHIPPING?
• All orders are processed, verified, and shipped within 2-4 business days.
• BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.

 

US & CANADA ORDERS:

• USPS Standard mail (2-5 business days)                                      
• CANADA Post Standard mail (2-5 business days)

 

INTERNATIONAL ORDERS:
1. USPS Standard mail (6-14 business days)
2. ASENDIA Standard Mail (6 -14 business days)
**All international packages may be processed through customs regulations which may cause a slight delay with delivery times**

 

HOW DO I TRACK MY ORDER?
• When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.

 

CUSTOM FEES?

• A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. 
• All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
• Note, in rare occasions custom agents may delay delivery of some packages.

As far as customs charges, we do not have any control over them, nor know what the charges will be, if any.  If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.